> If you'd like to initiate a return, please email us at firstname.lastname@example.org and we'll get back to you within 2 business days to get the ball rolling.
> We accept returns on the following products:
BOX/DIVIDER SETS that have been safely and securely repackaged to ensure damage-free transportation for our hand-built friends.
Unfortunately, box/divider sets not returned in original condition may be ineligible for a refund and may incur a $20 restocking fee. (This fee helps to partially cover the cost of replacing the damaged product.)
To be safe and to ensure that your return will be accepted, be sure to pack everything super well (the packing materials that came with your order are great for this), and you should be a-okay.
INDIVIDUAL CARDS that are still in their clear sleeve. Cards not returned in original condition will be ineligible for a refund.
> Has your product arrived in less-than-perfect condition?
We know there’s nothing more disappointing than receiving a package you’re excited about, only to open it and find that your products have taken an unexpected detour on their way to you and have arrived exhausted, bruised, and covered in tattoos they can’t explain.
Although we pack each box with care and attention, we know that the transit process may bestow an unwanted surprise or two.
If your products have arrived in unsatisfactory condition, please contact us right away with a photo of the damage. We will make it right for you as soon as possible. Please email email@example.com. We will respond within 2 business days.