FAQ


What is the Quarterly Shop schedule?

2019 FALL SHOP : October 1-7

2020 WINTER SHOP : EARLY JANUARY

2020 SPRING SHOP : EARLY APRIL

2020 SUMMER SHOP : EARLY JULY

 

Can you send me a reminder when the Shop is going to open?

Absolutely. Just scroll to the bottom of this page and hop on our VIP email list. We'll send several reminders in the weeks leading up to the Shop and will make sure you're ready with an early bird discount code when it opens. 

  

Do I have to buy one of your card organizer boxes to use your system?

Nope! Our hand-built organizers are super special, but until you're ready to treat yourself to one, the most important thing is to set up some kind of home base for your cards, even if it's an old Amazon box. Having a designated card spot ensures that you won't misplace any cards you buy ahead of time before it's time to send them.

 

What if I'm on vacation on a remote island with no internet access and I miss the Shop!?

Your vacation sounds amazing! If it seems like you're going to miss a Shop, there are a few things you can do. 

One, you can paddle a canoe to the wifi-enabled island next door, place your order, and then scoot right back to your remote and luxurious vacay. If you've made your list ahead of time, ordering is a suuuuper quick process. 

Two, you can ask a friend or family member to support your handwritten love life and place your order for you!

Or three, you can order for 6 months instead of 3 during a Shop that falls prior to your trip. Again, if you've got your list ready to go, this will be no trouble at all.

We're also brainstorming about a future pre-order option that might help, so stay tuned for that.  

 

What if I forget to order a card and don't realize it until after the Shop closes?

Unfortunately, this is going to require a good old-fashioned trip to the card store, friend. A great way to make sure this doesn't happen though, is to use our Handwritten Love List-Builder to build a super thorough list ahead of time.

You can have it delivered to your inbox by signing up below!

 

What if a last-minute event pops up and I don't have a card for it? I'll have to go out and buy one. Doesn't that kind of defeat the purpose of this system?

We know there will always be unexpected events that come up. Our goal is to prepare you for all of the events you DO know are coming, so you have more time and mental capacity to deal with the last-minute curve balls. 

We also offer sets of Thank You, Thinking of You, and Just Because cards that will help you out in a pinch. 

 

How long will it take to ship my order?

Currently, we're able to process each order within 3-5 business days. Smaller orders or orders not shipping with an organizer box may ship sooner.

 

Can I cancel my order?

If we have not yet processed your order, we are happy to cancel it if needed. Once an order has been packaged and processed however, a cancellation will not be possible. Please contact us with your cancellation request as soon as possible at hello@cardsdontmatter.com.

 

Do you offer any discounts?

We deliver one early bird discount code to our email VIPs before each Quarterly Shop. You can sign up to receive them via the opt in below. 

We also offer free shipping on orders of $50 or more.

 

Who builds your organizer boxes?

Our beautiful organizer boxes are hand-built just for us in Pittsburgh, PA by our great friends at Keird. We love their attention to detail and simple clean design style and each carefully crafted box is a reflection of the pride they take in making sure every element- from the individually fitted maple, cherry, and walnut lids to the carefully iron branded logo- is just right. 

 

What are your sustainability practices?

Each decision we make gets filtered through the "How can we do this in the most eco-friendly way possible?" filter. If you see areas where we can do better, we'd love to hear from you! While we're also always making changes in our personal lives to reduce the plastic we rely on, the waste we create, and our overall footprint, here's what we're doing in our business right now:

CARDS- Our cards are printed on 100% recycled and recyclable stock and we package each one in a clear compostable sleeve to protect it during transit. We also order in bulk to reduce fuel spent on delivery.

ORGANIZER BOXES- Our organizers are hand-built just 2.5 hours away from our office. They are lined with organic cotton canvas, the hardwood for each lid is sustainably sourced, and we package and ship each one using 100% recycled boxes and paper filler. Our organizers are built to last and our hope is that they'll even be passed down to a future generation of handwritten lovers!