FAQ


What is the Quarterly Shop schedule?

2020 FALL SHOP: OCTOBER 1-7 (holiday collection released)

2021 WINTER SHOP: EARLY JANUARY

2021 SPRING SHOP: EARLY APRIL 

2021 SUMMER SHOP: EARLY JULY

 

Can you send me a reminder when the Shop is going to open?

Absolutely. Just scroll to the bottom of this page and hop on our VIP email list. We'll send several reminders in the weeks leading up to the Shop and will make sure you're ready with an early bird discount code when it opens. 

  

Do I have to buy an Oasis Box to use your system?

Nope! Our hand-built Oasis Boxes are super special, but until you're ready to treat yourself to one, the most important thing is to set up some kind of home base for your cards, even if it's an old Amazon box. Having a designated card spot ensures that you won't misplace any of the cards you buy ahead of time before it's time to send them.

 

What if I'm on vacation on a remote island with no internet access and I miss the Shop!?

Your vacation sounds amazing! If it seems like you're going to miss a Shop, there are a few things you can do. 

One, you can paddle a canoe to the wifi-enabled island next door, place your order, and then scoot right back to your remote and luxurious vacay. If you've made your list ahead of time, ordering is a suuuuper quick process. 

Two, you can ask a friend or family member to support your handwritten love life and place your order for you!

Or three, you can order for 6 months instead of 3 during a Shop that falls prior to your trip. Again, if you've got your list ready to go, this will be no trouble at all.

We're also brainstorming about a future pre-order option that might help, so stay tuned for that.  

 

What if I forget to order a card and don't realize it until after the Shop closes?

Unfortunately, this is going to require a good old-fashioned trip to the card store, friend. A great way to make sure this doesn't happen though, is to use our One-Page Yearly Card Calendar to build a super thorough list ahead of time. Hop on our VIP email list to have one delivered to you now.

 

What if a last-minute event pops up and I don't have a card for it? I'll have to go out and buy one. Doesn't that kind of defeat the purpose of this system?

We know there will always be unexpected events that come up. Our goal is to prepare you for all of the events you DO know are coming, so you have more time and mental capacity to deal with the last-minute curve balls. 

We also offer notecard sets that are helpful to have on hand and will cover you in a pinch. You can peruse those here

 

How long will it take to ship my order?

All orders placed during the 2020 Fall Shop will ship on or before October 14th. 

 

Can I cancel my order?

If we have not yet processed your order, we are happy to cancel it if needed. Once an order has been packaged and processed however, a cancellation will not be possible. Please contact us with your cancellation request as soon as possible at hello@cardsdontmatter.com.

 

Do you offer any discounts?

We deliver one discount code to our email VIPs before each Quarterly Shop. You can sign up to receive them via the opt in below. 

 

Who builds your Oasis Boxes?

Our beautiful Oasis Boxes are hand-built just for us in Pittsburgh, PA by our great friends at Keird. We love their attention to detail and simple clean design style and each carefully crafted box is a reflection of the pride they take in making sure every element- from the individually fitted maple, cherry, and walnut lids to the carefully iron branded logo- is just right. 

 

What are your sustainability practices?

Learn all about it on our Sustainability page!